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🔍 Quick Troubleshooting

🌐 "Can't Access Website" Solutions

1. Check if it's SSO-related: Look for "Sign in with Google" button
2. If SSO: Email IT with website URL and your need
3. If not SSO: Try these steps:
   • Refresh the page (F5)
   • Clear browser cache (Ctrl + Shift + Delete)
   • Try incognito/private browsing
   • Check if other websites work

📧 Gmail Problems

1. Can't log in: Use your full email (@ballingerisd.net)
2. Missing emails: Check "All Mail" folder
3. Can't send: Verify recipient email address
4. Slow loading: Clear browser cache

💻 Chromebook Student Issues

1. Won't start: Hold power button 10 seconds, then restart
2. Network problems: Forget and reconnect to Wi-Fi
3. Apps won't load: Press Alt + Shift + I to report issue
4. Frozen screen: Press Ctrl + Alt + Shift + R (with permission)

📁 Google Drive Issues

1. Files missing: Check "Shared with me" and "Recent"
2. Can't share: Verify you have edit permissions
3. Won't sync: Restart Google Drive desktop app
4. Storage full: Contact IT for storage increase </aside>

📞 Who to Call for what

🚨 Emergency IT Situations

For: Security breaches, inappropriate content, urgent system failures

Campus Main Office → They'll contact IT if and when needed

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🔧 Technology Issues

Primary Contact: Help Desk

For: Login problems, software issues, device problems, network connectivity

Submit a Ticket: Form

Email: [email protected]

Phone: (All of your desk phones have the helpdesk for your campus set as option 1 at the top left)

Secondary POC: 1503

Elementary POC: 1504

Outside POC: 325-365-3588 opt. 2

📝 When Contacting IT, Always Include:

✅ Your name and campus

✅ Device type (laptop, Chromebook, phone, etc.)

✅ What you were trying to do

✅ Exact error message (screenshot if possible)

✅ When the problem started

✅ What you've already tried

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